be. informed
Any question you may have should be answered below. However, if this isn’t the case, don’t hesitate to get in touch with us.
Who is becocktails.com?
This is the website from Global Brands Ltd to allow us to sell directly to the consumer. It is designed for direct sales to individuals and consumers and not to trade customers or for customers who are purchasing for resale. As such, we reserve the right to restrict the number of cases on any single order to a maximum number of 10 cases.
Will I receive an order confirmation?
Yes, from orders@goodtimein.co.uk but if you have any concerns, please email us. If you do not receive your confirmation email, please check that we haven’t stepped into your junk folder! You will receive an email to confirm your order and one to confirm it has been processed. Once dispatched, confirmation will be send from Parcelforce or other Third Party.
Who are your third party providers
We use WooCommerce for our online shop. We use Stripe and PayPal to process online payments. We use DX to arrange deliveries. Some larger orders may be processed using alternative couriers. All details of this are in our Terms & Conditions of Sale.
When will I receive my order?
Your products will normally arrive within 2 – 3 working days. Orders placed by 2pm will be processed the same day for dispatch the following day. You will get a text or email from DX if you have provided these details during your order process.
Our team work 8am – 5pm Monday to Friday so any enquiries made out of hours or over the weekend will be dealt with the next working day.
For more details please read our Shipping Policy.
Who is delivering my order?
For full details read our Shipping Policy but DX will deliver your order. If you have received a tracking/dispatch email or SMS, it is always better to chase with DX first before contacting us to ensure that you received the most up-to-date information.
What if I want to amend/cancel an order?
Once an order is completed, it cannot be cancelled or changed on line. If you email us at hello@goodtimein.co.uk we will try to amend your order but it might not be possible.
What if my order was damaged or has items missing?
In the unlikely event that your order does not arrive as it should, please email us at hello@goodtimein.co.uk and we will see what we can do. The Returns and Exchange Policy is here too.
How will my order arrive?
It will arrive from DX in a brown box marked becocktails.com and tracking information will be provided to you by DX on dispatch. Items over 30kg may arrive in 2 separate parcels.
I am having problems with the payment engine?
We offer both Stripe and PayPal for your convenience so you have both options. Occasionally there are issues with the payment engine so you could try reloading the page but if the issue persists, please try the alternative option. Please do not worry, if you make an error, please contact us on hello@goodtimein.co.uk and we will help.